FAQ
Frequently Asked Questions
📦 Orders & Shipping
How long does shipping take?
Standard shipping takes 7–15 business days. Delivery times may vary depending on your location and customs processing.
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees and duties depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use it to track your package directly on the carrier's website.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at contact@anime-figures-otakyo.com.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Refund Policy for full details.
My item arrived damaged. What do I do?
Contact us within 48 hours with photos of the damage. We will send a replacement or issue a full refund.
💳 Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes. All transactions are encrypted with SSL technology. We never store your full card details.
🛍️ Products
Are your products officially licensed?
We carry a mix of officially licensed merchandise and high-quality fan merchandise. Product descriptions specify licensing where applicable.
How do I choose the right size?
Each clothing product page includes a size guide. We recommend measuring yourself and comparing with the size chart before ordering.
📬 Still have questions?
Contact us at contact@anime-figures-otakyo.com — we're happy to help!
